ICS&M Ltd - I.T. Services provided and supported.

Computer Maintenance

If system up-time is a must and being without services and computers for prolonged periods is not an option for your business, you would benefit from an onsite support contract with guaranteed response times. Our contracts are flexible and cover telephone & remote support, call-outs, parts and labour as well as a loan unit to minimise system down-time.

Sales & Configuration

We’ve partnered with HP to provide the very best in computer hardware providing speed and stability. And as a Value Added Reseller we don’t just box shift, we pre-configure and install onsite so you’re ready to go.

Virtual Infrastructure

Reduces total cost of ownership by allowing multiple servers to operate from a single host server and improves disaster recovery by providing full server backups and snapshots.

Networking

Network installation and diagnostics of WiFi and cabled networks from project management to server / client computer deployment.

Web Hosting

Domain registration, website hosting and email.

Broadband

Business class Internet connectivity from ADSL to leased lines.

Outmail

Managed smtp email sending service ideal for copiers ‘scan to email’ and mailshots.

Office 365

As a CSP (Cloud Service Provider) we setup and configure your Microsoft tenant, setup users and provide licenses.

Backup & Disaster Recovery

Keeping your data safe is a priority and both Workstations and Servers hold data. We’ll work with you to configure backup and disaster recovery to suit your business with local media and cloud storage.

NordLayer

NordLayer provides flexible and easy-to-implement cybersecurity tools for a business of any size or work model.

Human Risk Management

Keeping your data safe is a priority and both Workstations and Servers hold data. We’ll work with you to configure backup and disaster recovery to suit your business with local media and cloud storage.

Remote PC

Connect to your computer from anywhere with an Internet connection.

Computer Maintenance

Remote Support Contract

Unlimited telephone and remote support during working hours Monday to Friday – 9:00am to 5:30pm.
Guaranteed Response time for call back – 4 working hours.
If we are unable to provide a fix remotely you will be able to book a payable call out. Your call out will have no guaranteed response time but you will be placed in a queue ahead of non-contract clients.

Onsite Support Contract

Unlimited telephone and remote support during working hours Monday to Friday – 9:00am to 5:30pm.
Guaranteed Response time for call back – 2 working hours.
If we are unable to provide a fix remotely the contract includes onsite call-outs. Call-outs are unlimited and all onsite labour is included in the contract.
This contract has two options for onsite response time – 4 or 8 working hours.
Our working hours are Monday to Friday – 9:00am to 5:30pm. Out of hours support is available on request.
The response time guarantees that if we are unable to resolve the fault remotely, we will have an engineer onsite within the specified time giving you peace of mind.
Hardware faults are repaired as part of the contract. Parts are included but please be aware that consumables are not. Consumables are items such ink/toner cartridges, drums and external media such as USB hard disk drives.
If we are unable to repair your faulty unit we will provide a loan unit to an equivalent or better specification. This reduces your down-time in the event we have to wait for parts to be delivered to repair your faulty unit.
All of the above for an annual payment which can either be paid in full or spread over monthly direct debit payments.
Overview:
All parts included.
All onsite call-outs and labour included.
No additional rental costs for loan equipment.
No surprise invoices for you.

Onsite Engineer

For SME’s a dedicated full time I.T. engineer / department is a luxury they cannot afford nor do they require, however there is an option available which will provide the benefits of an I.T. engineer with the backup of an I.T. department at the fraction of the cost. ICS&M can provide regular site visits by an I.T. engineer who will maintain your I.T. systems to the highest levels performing tasks that just don’t get done when I.T. is processed in-house.

Your backup is an essential part of your disaster recovery process but very few companies actually check their backup is completing successfully and check the data on their backup media. The onsite engineer will check the backup logs and notify you of any failed backups and the reason why they failed. They will address the issues to prevent the same problem re-occurring.
They will also perform a data restore from your media to ensure that in the event of system failure your have data that can be recovered.
Operating Systems and Security Applications regularly provide program and security upgrades and patches. Making sure your systems are up to date keeps systems running smoothly and ensures you have all the benefits available that you are entitled to.
Program Updates: If there is a new feature available, regular updates means that your system will be ready to go as and when you want to utilize that feature.
Patches: Fix applications preventing crashes and enhancing the user experience.
Security Updates: Maintains the barrier between your computer and potential threats and security holes in your system.
Over time dirt and dust will affect hardware.
Computers are cooled using fans to pull air through the chassis. Fans and heatsinks get full of dust and cleaned / replaced regularly will prevent overheating.
Printers also suffer from dust, toner and ink. Cleaning and replacing maintenance consumables will prolong life and maintain a better print quality.
There are several types of scan that will help maintain a computer:
Virus and Malware: Your security software should have automated scans but running full system scans will check your entire system. Should anything be picked up, the engineer will be on hand to resolve the issue.
Hard Disk: Although they rarely go wrong, there are utilities that can be run that will pick up the early signs of disk failure. Early detection will allow the engineer to backup the data and replace the hard disk.
Operating System: During normal operation the operating system creates temporary and error dump files. Running the disk cleanup will identify these files and deleting these files will regain disk space.
I.T. is constantly evolving and regular site visits will allow the engineer to assess your systems and suggest potential changes / upgrades to enhance your system.
You may have ideas for the expansion of your I.T. infrastructure – Remote Workers, Satellite Offices etc and planning is an important part of the process which can also be discussed with the engineer.

Workshop Repairs

Our purpose built workshop has tools and diagnostic equipment allowing us to repair a wide range of computer hardware.

We also have a large stock of spares allowing us to diagnose and repair common faults quickly. For those parts we do not have, we can order parts for next day delivery from our distributors.

Although our workshop supports our contract services you can bring your faulty unit to us without a contract where we will diagnose and repair your faulty device.

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Sales & Configuration

Computer Hardware

At ICS&M we buy to order which means we never have targets of what product to sell. As an HP Business Partner we have access to the highest quality computer hardware.

The HPE Proliant series is the premium server which delivers a class-leading combination of performance, availability, expandability, manageability, reliability and serviceability making it the choice for SME businesses and data centers.

HP Probook and Prodesk series are the perfect business machine providing power and stability and stylish design. Pre-installed with Windows 10 Professional make these computers ideal for your team.

We also provide a wide range of printers and peripherals to accompany the computer systems.

Setup, Configuration & Installation

As a Value Added Reseller our aim is to not only provide the best available hardware but to provide a complete service by providing the following stes:

Initial system checks to make sure the computer is working correctly before the end user takes delivery.
Installing the latest Windows security updates for maximum protection.
Installing and updating the required applications prior to delivery.
Pre-configure the computer to the end-user requirements.
Providing onsite installation so the computer is ready to use, configured to your network and connected with peripherals.

What to do:
Contact us with your requirements and we will provide a quote or selection of quotes based on your needs.

If you have any questions, we’re here to help.

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Virtual Infrastructure

Multiple servers running on a host server…

A Virtual Hypervisor runs on a host server and allows a single server to run multiple guest machines.

You may require multiple servers such as a file and print server, an accounts server but not have the space or budget to purchase two servers. A virtual host server can run multiple virtual servers providing the answer to your needs.

It’s also great disaster recovery providing the ability to take full copies of the virtual servers and move them to other host servers meaning you have the ability to keep a copy of your servers and data off-site.

Contact us to take advantage of these features.

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Networking

Structured Cabling, Fibre Cabling & WiFi

Networks are the backbone of a computer system allowing data access between servers, computers and peripherals.

We provide installation and diagnose network issues for networks of any size.

Structured Network Cabling:
Network installations can be complicated and it is important to have structured networking in place to help with patching and diagnostics. Our trusted installers provide cable installation, network point termination and cabinet installation, termination and testing. Rack mount hardware such as network servers, switches and communications keep the cabinet clean and tidy allowing future changes and upgrades.

Fibre Cabling:
Should you need your network to span long distances, between buildings for example we can also provide multi-core fibre installations. The installation provides termination of the fibre cable to a patch panel or breakout box allowing easy patching and integration to networks.

Managed Wireless Network Systems:
Managed WiFi allows you to have a single Wireless SSID and Password over multiple WiFi Access Points. Should you need to change the WiFi password you only need to do it once on the controller rather than on every Access Point. It also lists the WiFi Access Points allowing you to identify failed units or request firmware updates to each unit. We also provide and install unmanaged single Access Points for smaller networks.

Site to Site Microwave links help to provide network links over long distances when fibre cable installation is not an option.

Network cabinet with structured networking

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Web Hosting

Domain Registration & Hosting…

Our virtual servers run on redundant virtual hosts in data centers. This allows us to cope with expansion, maintain system uptime and perform updates.

Domain Registration, Setup & Configuration:
We will register, setup and configure your domain for you. This will include providing ftp access to your website file location, setup pop or imap email mailboxes, webmail and DNS editing for additional ‘A’ records.
Our hosting service allows you to install applications such as WordPress or Joomla so you can create your own website.

Security Scanning:
Our servers have anti-virus and anti-spam software installed which will block harmful and bulk emails from your pop mailboxes. This is not a replacement for security software on your local computer, however it will help in the constant battle against attacks.

Provision and Support:
Hosting with us is hassle free. All you need to do is tell us the domain you would like and we’ll do the rest. Once the domain is setup we can help you to configure your email client and give the website information to your web-designer or help install the website package with you.

Competitive Pricing:
Annual hosting starts from £75.00+vat and if you have additional domains with the same tld extension these will be hosted from £20.00+vat

Web Hosting Acceptable Use Policy

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Broadband

Business Class Internet Connection

Why use us:
We have partnered with two major communications providers to allow us to supply connections to our clients including ADSL, FTTC, FTTP and Leased Lines. Both X2 and VoiceHosts provide Internet connections through the BT Wholesale network ensuring high speeds, stable connection and competitive pricing.

Business Class Service:
The connections are business class and all connections come with a single static ip address. Our providers can easily upgrade to multiple ip addresses to meet the most demanding needs.

Support:
Any issues and you simply contact us. We will help diagnose the issue and should we not be able to resolve the problem we have direct access to the data centre so we can log calls, request line tests and BT Wholesale engineer site visits. This means you don’t have the pain of contacting call centres. Also, if you have hardware support contract we will provide onsite visits to test and if necessary replace your hardware.

Installation:
Our Internet connections are a wires only service meaning you can install either our recommended hardware from Draytek and Sophos or a router of your choice. You may have services such as Email Servers, Remote App Servers, CCTV, and many more that need setting up behind the router and we will do this for you.

SoGEA

FIBRE TO THE CABINET

80/20 Service – £31.99+vat
Up to 80mb download / 20mb upload
Single Static IP Address

FTTP

FIBRE TO THE PREMISES

300mb download service
Call for pricing…

Leased Line

DEDICATED CONNECTION

Leased lines provide the fastest connection with most SME’s using 100mb to 1gb connection.
Call for pricing…

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a secure authenticated SMTP mail service.
a secure and fast SMTP mail relay.
a secure and reliable smarthost.
an outbound SMTP server.
fully managed by a online portal.
available in flexible service plans.

Prolateral Outmail

Do you have problems sending emails?

Solve your outbound email problems for good. Prolateral’s outbound email service gives you a secure and trusted means of sending and relaying your emails regardless of where you are or which ISP you are using.

Prolateral is a SMTP service provider. outMail is a authenticated SMTP Mail Relay service also known as a SMTP Smart Host. If you are suffering from SMTP 550 errors or you are just looking for one SMTP server to use regardless of your location and device then outMail is the correct choice for you. With a SMTP Hosting solution like outMail we even support alternative SMTP ports for when your Internet provider has blocked port 25 for SMTP Servers.

This is the perfect solution for Photocopier ‘Send to Email’ function, and outbound mail server for your website or sending bulk emails.

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Office 365

Securely run and grow your business.

Complete, integrated solutions designed for business.
Get the latest version of Office for your PC, Mac, tablets and phone enabling you to keep up to date no matter what device you use.
Upload, organize, and easily share documents with others both inside and outside of your organization with OneDrive.
Work better together with business class email in Exchange and Outlook, Sharepoint and Teams.

£3.30+vat per month – annual commit

Exchange Online (Plan 1)

Email & calendaring

£4.90+vat per month – annual commit

Microsoft 365 Business Basic

Web & mobile versions of Office applications
Email & calendaring
Teamwork & communication
File storage & sharing
Security & compliance
Support & deployment

£10.30+vat per month – annual commit

Microsoft 365 Business Standard

Web & mobile versions of Office applications
Email & calendaring
Teamwork & communication
File storage & sharing
Security & compliance
Support & deployment
Desktop versions of Office applications for PC & Mac
Tools to build & manage your business

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Office 365

Backup & Disaster Recovery

Server backup software for growing businesses who need reliable, automated protection, without great complexity or expense.

Windows Server Backup And Recovery Made Beautifully Simple.

Backup all of the data that’s important to your business, to almost any destination

Reliable server backup doesn’t have to be complicated. Or expensive. BackupAssist provides all of the tools you need to protect both physical and virtualised servers, without draining your IT budget.

Physical or Hyper-V

Bare metal backup for servers

Exchange and SQL

Add-ons for application-level protection

Local & Cloud Destinations

Create a comprehensive strategy

Central Management

We monitor and manage backups from our Central Management

Acronis Cyber Backup Cloud

Acronis Cyber Protect Cloud offers a unique integration of backup with full-stack, next-generation anti-malware protection and comprehensive endpoint management tools. This synergy eliminates complexity, so service providers can protect customers better while keeping costs down.

Key Features for End Clients

Protection for any workload

Protect Windows, Linux, Macs, eight major hypervisors, iOS, Android, Microsoft apps, Microsoft 365, G Suite.

AI-based ransomware protection

Defend customers’ data, systems and backups from ransomware with Acronis Active Protection.

Fast, reliable backups

Avoid backup files corruption, resume/stop backup jobs any time, back up at 500 MB/second and faster.

Acronis Instant Restore

Recover systems in seconds by starting any system directly from backup storage.

Acronis Universal Restore

Perform dissimilar hardware recovery dramatically faster, without incompatibility issues.

Physical Data Shipping

Perform initial seeding faster by shipping a hard drive with the original full backup to an Acronis data center.

Simple DRaaS add-on

Add DR functionality to the backup system in mere minutes in order to spin up systems in the cloud.

Secure cloud data centers

Acronis data centers are Tier-IV designed and have received a number of major security certifications.

Complete Microsoft 365 Protection

Exchange Online

Protect mailboxes, group mailboxes, In-Place Archives,
folders, messages, calendar events, tasks, contacts,
journal entries, and notes.

SharePoint Online

Secure site collections, group sites (including team and
communication sites), lists, list items and attachments,
documents and libraries, site pages, and wiki pages

OneDrive for Business

Recover your entire OneDrive or just individual files
and folders

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NordLayer

NordLayer provides flexible and easy-to-implement cybersecurity tools for a business of any size or work model.

INTERNET ACCESS SECURITY

Safeguard your business anywhere

Protect traveling employees & secure access through public Wi-Fi

Prevent threats while browsing the internet

Access geo-specific content

Ensure IP address masking

NETWORK & RESOURCE ACCESS MANAGEMENT

Control access to company resources

Segment access to company resources

Control access to selected content categories and specific apps

Establish a connection in between remote devices

Remotely access hybrid resources

ISO 27001, GDPR, HIPAA, SOC 2 TYPE 2, PCI DSS

Ease your compliance journey

Monitor VPN activity in your organization

Overview devices in the network

Manage identity & access for users and apps

Encrypt data transmissions from untrusted networks

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Human Risk Management

Humans are your strongest line of defence, but security awareness training alone won’t transform user behaviour. Human Risk Management (HRM) is the one-stop solution for building a security-savvy workforce.